Shipping policy

Effective Date: March 19, 2026
Company Name: MMDL STAR LLC
Brand Name: Paw Ballet
Website: www.pawballet.com

This Shipping Policy explains how Paw Ballet handles order processing, shipping, delivery estimates, and related shipping matters for orders placed through www.pawballet.com.

1. Order Processing

Orders are typically processed after payment is authorized and verified.

Processing times may vary depending on product availability, order volume, payment review, holidays, weather, carrier issues, or other circumstances affecting fulfillment.

Submitting an order does not guarantee immediate shipment. Orders may be delayed, split into multiple shipments, or canceled if necessary.

2. Shipping Destinations

We currently ship to locations that are made available at checkout.

Some products, shipping methods, or destinations may not be available in all areas.

Shipments outside the contiguous 48 states may be subject to additional shipping charges, longer transit times, or carrier limitations.

3. Shipping Charges

Shipping charges, if any, will be shown at checkout unless otherwise stated.

Additional charges may apply for certain destinations, oversized packages, remote areas, expedited service, or special handling requirements.

4. Delivery Estimates

Any delivery dates or shipping estimates provided on our website, at checkout, or in communications are estimates onlyand are not guaranteed unless expressly stated otherwise.

Transit times may be affected by:

  • carrier delays;
  • weather;
  • high order volume;
  • holidays;
  • address issues;
  • inventory availability; or
  • events outside our reasonable control.

5. Tracking Information

If tracking is available for your shipment, we will generally provide tracking information after the order ships.

Tracking updates are provided by the carrier and may not update immediately.

6. Incorrect Addresses

You are responsible for providing a complete and accurate shipping address.

We are not responsible for delays, losses, misdeliveries, or additional charges resulting from incorrect or incomplete address information provided at checkout.

If an order is returned to us due to an incorrect or undeliverable address, additional shipping charges may apply before reshipment.

7. Risk of Loss and Delivery

Risk of loss and title to products pass to you upon delivery to the shipping address provided, unless otherwise required by law.

Once a package is marked delivered by the carrier, issues relating to theft, loss after delivery, or delivery location security may need to be addressed with the carrier, though we may assist at our discretion.

8. Damaged, Missing, or Incorrect Items

If your order arrives damaged, incomplete, or incorrect, please contact us at support@pawballet.com as soon as possible.

Please include your order number, a description of the issue, and, where helpful, photos of the packaging and product.

We may require reasonable documentation before approving a replacement, refund, or other resolution.

9. Delays Outside Our Control

We are not responsible for shipping or delivery delays caused by carriers, supply chain disruptions, weather, customs, labor disruptions, natural disasters, or other events beyond our reasonable control.

10. Contact Us

If you have questions about shipping, please contact:

MMDL STAR LLC
d/b/a Paw Ballet
304 S. Jones Blvd #8693
Las Vegas, NV 89107
USA
support@pawballet.com
www.pawballet.com