Refund policy

Return Policy

Effective Date: March 19, 2026
Company Name: MMDL STAR LLC
Brand Name: Paw Ballet
Website: www.pawballet.com

At Paw Ballet, we want you to feel confident in your purchase. This Return Policy explains when returns are accepted, how to start a return, and how refunds are processed for products purchased through www.pawballet.com.

1. Return Eligibility

Products purchased from www.pawballet.com may be returned within ninety (90) days of receipt for a full refund, subject to this Return Policy.

Customers are responsible for return shipping costs.

To be eligible for a return:

  • the return must be requested within 90 days of receipt;
  • the item must be returned in its original product packaging as received;
  • the item must not fall into a non-returnable category described below; and
  • the item must be returned in reasonably clean condition.

2. Non-Returnable Items

The following items are non-returnable if used:

  • wipes;
  • toys;
  • pet playpens; and
  • pet rolling carriers.

If any of the above items are returned after use, the return may be rejected and no refund will be issued.

3. Condition of Returned Items

Returned merchandise must be packaged in the original product packaging as received.

Units returned in unclean condition may be subject to a $60 cleaning fee, which will be deducted from the refund.

4. How to Start a Return

To start a return, you must contact us first through one of the following methods:

Please include your order number, the item you wish to return, and the reason for the return.

No refunds will be issued for items returned without first contacting us or for incorrect items returned to us.

5. Return Instructions

After contacting us and receiving return instructions:

A. Prepare and Package Your Item

Carefully prepare and package the item you are returning in the original product packaging.

B. Choose a Shipping Method

You are responsible for return shipping costs.

If you prefer, we may provide a return shipping label, and the cost of that label will be deducted from your refund.

Please note that return shipments outside the contiguous 48 states may incur additional shipping costs.

6. Refund Processing

Once your returned item is received and inspected, we will process and issue any approved refund to your original method of payment within 7 to 10 business days.

After we process the refund, your bank, credit card company, or payment provider is responsible for posting the refund to your account. This may take up to 30 days.

7. Deductions from Refunds

We may deduct the following from your refund where applicable:

  • return shipping label charges, if we provide the label;
  • a $60 cleaning fee for units returned in unclean condition; and
  • any other amount permitted under this Return Policy due to noncompliance with return requirements.

8. Items Not Eligible for Refund

No refund will be issued if:

  • the return request is made outside the 90-day return window;
  • the item is returned without first contacting us;
  • the wrong item is returned to us;
  • a non-returnable item is returned after use; or
  • the item otherwise fails to comply with this Return Policy.

9. Contact Us

If you have questions about returns, please contact:

MMDL STAR LLC
d/b/a Paw Ballet
304 S. Jones Blvd #8693
Las Vegas, NV 89107
USA
support@pawballet.com
www.pawballet.com