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Warranty & Return Policy

Returns · 1-Year Limited Warranty

Return Policy


Effective Date: March 19, 2026
Company Name: MMDL STAR LLC
Brand Name: Paw Ballet
Website: www.pawballet.com

At Paw Ballet, we want you to feel confident in your purchase. This Return Policy explains when returns are accepted, how to start a return, and how refunds are processed for products purchased through www.pawballet.com.

90-Day Home Trial — eligible products only. Our 90-Day Home Trial is the name for the existing 90-day return option on eligible products, including Temora Vision. You may try an eligible product at home under normal use and contact us to request a return within 90 days of delivery if your pet does not adapt or you are not satisfied. All return eligibility requirements, approval steps, shipping charges, packaging and cleaning requirements, fees, deductions, and exclusions below still apply. Used wipes, toys, pet playpens, and pet rolling carriers are not eligible for this Home Trial return option.

The return eligibility, packaging requirements, non-returnable categories, shipping charges, cleaning fees, and refund deductions in this Return Policy apply to returns that are not due to a product-quality issue. Approved product-quality claims are handled under the applicable Limited Warranty. Paw Ballet covers all costs associated with resolving approved product-quality claims, including return shipping, repair or replacement, and replacement shipping. No return-shipping or cleaning fees apply to those claims.

The 90-day return window is separate from warranty eligibility. Warranty claims are evaluated under the coverage and exclusions of our Limited Warranty.

1. Return Eligibility

Products purchased from www.pawballet.com may be returned within ninety (90) days of receipt for a full refund, subject to this Return Policy.

For returns that are not due to a product-quality issue, customers are responsible for return shipping costs.

To be eligible for a return that is not due to a product-quality issue:

  • The return must be requested within 90 days of receipt;
  • The item must be returned in its original product packaging as received;
  • The item must not fall into a non-returnable category described below; and
  • The item must be returned in reasonably clean condition.

2. Non-Returnable Items

For returns that are not due to a product-quality issue, the following items are non-returnable if used:

  • wipes;
  • toys;
  • pet playpens; and
  • pet rolling carriers.

For these non-quality returns, if any of the above items are returned after use, the return may be rejected and no refund will be issued.

3. Condition of Returned Items

For returns that are not due to a product-quality issue, returned merchandise must be packaged in the original product packaging as received.

For returns that are not due to a product-quality issue, a $30 cleaning fee may be deducted from the refund only if the returned unit requires cleaning.

4. How to Start a Return

To start a return, you must contact us first through one of the following methods:

  • through www.pawballet.com; or
  • by email at support@pawballet.com.

Please include your order number, the item you wish to return, and the reason for the return.

No refunds will be issued for items returned without first contacting us or for incorrect items returned to us.

5. Return Instructions

After contacting us and receiving return instructions:

A. Prepare and Package Your Item

For returns that are not due to a product-quality issue, carefully prepare and package the item in its original product packaging. For product-quality claims, follow the return instructions provided by our support team.

B. Choose a Shipping Method

For returns that are not due to a product-quality issue, you are responsible for return shipping costs.

For these non-quality returns, if you prefer, we may provide a return shipping label, and the cost of that label will be deducted from your refund.

For these non-quality returns, return shipments outside the contiguous 48 states may incur additional shipping costs.

6. Refund Processing

Once your returned item is received and inspected, we will process and issue any approved refund to your original method of payment within 7 to 10 business days.

After we process the refund, your bank, credit card company, or payment provider is responsible for posting the refund to your account. This may take up to 30 days.

7. Deductions from Refunds

For returns that are not due to a product-quality issue, we may deduct the following from your refund where applicable:

  • return shipping label charges, if we provide the label;
  • a $30 cleaning fee only if the returned unit requires cleaning; and
  • any other amount permitted under this Return Policy due to noncompliance with return requirements.

8. Items Not Eligible for Refund

For returns that are not due to a product-quality issue, no refund will be issued if:

  • the return request is made outside the 90-day return window;
  • the item is returned without first contacting us;
  • the wrong item is returned to us;
  • a non-returnable item is returned after use; or
  • the item otherwise fails to comply with this Return Policy.

9. Contact Us

If you have questions about returns, please contact:

MMDL STAR LLC
d/b/a Paw Ballet
304 S. Jones Blvd #8693
Las Vegas, NV 89107
USA
support@pawballet.com
www.pawballet.com

Limited Warranty

Warranty Policy

Effective Date: March 19, 2026

Company Name: MMDL STAR LLC

Brand Name: Paw Ballet

Website: www.pawballet.com

This Warranty Policy explains the limited warranty coverage offered by Paw Ballet for eligible products purchased through www.pawballet.com or other authorized sales channels, unless otherwise stated in product-specific documentation.

1. Limited Warranty Coverage

MMDL STAR LLC, doing business as Paw Ballet, warrants that eligible products will be free from defects in materials and workmanship under
normal household use and in accordance with the applicable product instructions during the warranty period.

This limited warranty applies only to the original purchaser, unless otherwise required by law.

2. Warranty Period

Unless a different warranty period is stated on the product page, product packaging, or product documentation, the standard limited
warranty period is  (01) Year from the date of receipt.

Repair or replacement of a product or part does not restart or extend the original product's warranty period, except where required by applicable law.

3. What This Limited Warranty Covers

This limited warranty covers qualifying defects in materials or workmanship arising during normal intended household use of the
product.

If a valid warranty claim is approved, we may, at our option:

  • repair the product;
  • replace the product;
  • replace the defective part; or
  • issue a full or partial refund.

The remedy provided will be determined by Paw Ballet in its reasonable discretion, subject to applicable law.

4. What This Limited Warranty Does Not Cover

This limited warranty does not cover:

  • normal wear and tear;
  • cosmetic damage that does not affect functionality;
  • damage caused by misuse, abuse, neglect, accident, or improper storage;
  • damage caused by improper assembly, improper installation, improper maintenance, or failure to follow instructions;
  • damage caused by unauthorized modifications, repairs, or disassembly;
  • damage caused by chewing, scratching, rough pet interaction, or other pet-caused misuse beyond intended use;
  • consumable items, unless defective upon receipt;
  • loss or damage caused by shipping carriers after delivery;
  • products purchased from unauthorized sellers, unauthorized marketplaces, or unauthorized resellers.

5. How to Submit a Warranty Claim

To request warranty service, contact us at support@pawballet.com and
provide:

  • your order number or proof of purchase;
  • the product name;
  • a description of the issue; and
  • photos or videos, if requested and reasonably necessary to evaluate the claim.

We may require troubleshooting steps before approving a warranty claim.

6. Return of Product for Warranty Review

If we ask you to return a product for inspection, testing, replacement, or other warranty handling, you must follow the return
instructions we provide.

For approved product-quality claims covered by this Limited Warranty, Paw Ballet is responsible for all related costs, including return shipping, repair or replacement, and shipping the repaired or replacement product to you. No return-shipping or cleaning fees apply to these claims.

If a returned item is found not to be covered under this Warranty Policy, we may decline repair, replacement, or refund.

7. Exclusive Remedies

To the fullest extent permitted by law, the remedies described in this Warranty Policy are your exclusive remedies for any covered
warranty claim.

8. Other Warranties and Statutory Rights

This Limited Warranty does not affect any rights or remedies available to you under applicable law. Nothing in this Limited Warranty excludes or limits any implied warranty or other right that cannot lawfully be excluded or limited.

9. Limitation of Liability

To the fullest extent permitted by law, MMDL STAR LLC and Paw Ballet will not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or relating to any product or warranty claim, including loss of use, loss of profits, loss of data, pet injury, property damage, or replacement costs.

To the fullest extent permitted by law, our total liability under this Warranty Policy will not exceed the amount paid for the product giving rise to the claim.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

10. Your Legal Rights

This limited warranty gives you specific legal rights, and you may also have other rights that vary by state or jurisdiction.

11. Contact Us

If you have questions about this Warranty Policy or need to submit a warranty claim, please contact:

MMDL STAR LLC

d/b/a Paw Ballet

304 S. Jones Blvd #8693

Las Vegas, NV 89107

USA

support@pawballet.com

www.pawballet.com